1. Who We Are and Who Controls Your Data
z111.click (referred to as "z111", "we", "us", or "our" throughout this Privacy Policy) is the data controller for all personal information collected through z111.click and its related services. As the data controller, z111 determines the purposes and means by which your personal data is processed.
This Privacy Policy applies to all users of z111.click, including registered account holders, visitors who browse the platform without registering, and anyone who contacts our support team. By using z111, you acknowledge that you have read and understood this policy.
If you have questions about how we handle your data or wish to exercise any of your rights, please contact us at support@z111.click. We respond to all privacy-related enquiries within five business days.
2. What Personal Data We Collect
z111 collects personal data through several channels — when you register an account, when you use the platform, when you contact support, and automatically through cookies and technical systems. Here is a full breakdown of what we collect and where it comes from.
2.1 Data You Provide Directly
| Data Type | Examples | When Collected |
|---|---|---|
| Identity data | Full legal name, date of birth, CNIC or passport number | Registration and KYC verification |
| Contact data | Mobile number, email address | Account registration |
| Financial data | Easypaisa/JazzCash account numbers, bank account details, card details (partial, encrypted) | Deposit and withdrawal processing |
| KYC documents | Scanned ID, proof of address, selfie verification | Identity verification on request |
| Support communications | Live chat messages, support ticket content, email correspondence | When you contact z111 support |
2.2 Data Collected Automatically
- Device and technical data — IP address, browser type, operating system, device identifier, and screen resolution.
- Usage data — Pages visited on z111.click, session duration, links clicked, and features used.
- Gaming activity data — Bets placed, games played, session timestamps, win/loss records, and responsible gaming tool usage.
- Transaction logs — All deposit and withdrawal transactions, including timestamps, amounts, methods, and reference numbers.
- Cookie data — As described in Section 6 of this Privacy Policy.
We do not collect: Full card numbers (only masked versions), biometric data beyond what you voluntarily submit for KYC, or sensitive personal data such as religion, ethnicity, or political views.
3. How We Use Your Personal Data
z111 uses your personal data only for the specific purposes described below. We do not process your data in ways that are incompatible with the purposes for which it was originally collected.
3.1 Account Management
We use your name, email, mobile number, and date of birth to create and maintain your z111 account, verify your identity at registration and during KYC checks, send account-related communications (password resets, security alerts, transaction confirmations), and enforce our one-account-per-person policy.
3.2 Payment Processing
Financial data is used to process deposits to your z111 account, execute withdrawal requests to your registered payment methods, verify that payment methods are owned by you, and conduct anti-fraud screening on transactions. We work with trusted Pakistani payment processors — Easypaisa, JazzCash, NayaPay, SadaPay, and card processors — and share only the minimum financial data necessary to complete transactions.
3.3 Legal and Regulatory Compliance
As an online gaming platform, z111 is subject to regulatory requirements that mandate data retention and, in certain cases, reporting. We use your data to fulfil anti-money laundering (AML) obligations, know-your-customer (KYC) verification requirements, respond to lawful requests from regulatory authorities or law enforcement, and maintain records for audit purposes.
3.4 Platform Security and Fraud Prevention
Technical and gaming activity data is used to detect and prevent fraud, identify bot and automated software activity, investigate suspicious account behaviour, and enforce our Terms and Conditions. This processing is in z111's legitimate interest and is necessary to protect the fairness of the platform for all users.
3.5 Customer Support
Support communication data is used to respond to your enquiries, investigate complaints, improve our support processes, and maintain records of resolved issues. Support interactions may be reviewed internally for quality assurance purposes.
3.6 Platform Improvement and Analytics
Aggregated, anonymised usage data helps z111 understand which features players find most useful, identify technical issues, improve game performance and load times, and make informed decisions about new features. This analysis uses data in aggregate form wherever possible and does not involve profiling individual users for commercial purposes beyond the platform itself.
3.7 Responsible Gaming Monitoring
Gaming activity data — including session length, frequency of play, bet escalation patterns, and loss chasing behaviour — is monitored by z111's responsible gaming systems. If patterns suggest a player may be at risk, z111 may proactively reach out with responsible gaming resources or, in serious cases, apply account restrictions in accordance with our Responsible Gaming Policy.
4. Legal Basis for Processing Your Data
Every data processing activity at z111 is carried out on one of the following legal bases:
- Contractual necessity — Processing required to deliver the services you've signed up for, including account management and payment processing.
- Legal obligation — Processing required to comply with applicable laws and regulations, including AML/KYC requirements.
- Legitimate interests — Processing carried out for z111's legitimate business interests, such as fraud prevention and security, where those interests do not override your rights.
- Consent — Where we rely on your consent (such as for optional marketing communications), you may withdraw that consent at any time without affecting other processing.
z111 does not send unsolicited marketing communications. Any promotional emails or messages you receive from us are either transactional (related to your account or a promotion you opted into) or sent with your explicit consent.
5. Who We Share Your Data With
z111 does not sell your personal data. We share personal data with third parties only in the limited circumstances described below, and only the minimum amount of data necessary for each purpose.
5.1 Payment Service Providers
To process deposits and withdrawals, we share relevant financial data with your chosen payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT-participating banks, or Visa/Mastercard processing networks. These providers process your data under their own privacy policies and are bound by applicable Pakistani financial regulations.
5.2 Identity Verification Services
For KYC purposes, z111 may share identity documents and personal information with third-party identity verification service providers. These providers are bound by strict confidentiality agreements and process data only for the purpose of verifying your identity for z111.
5.3 Regulatory Authorities
z111 is legally required to share data with regulatory authorities and law enforcement agencies when required to do so by applicable law, court order, or official regulatory request. We will notify you of such requests where we are legally permitted to do so.
5.4 Technical Service Providers
z111 uses third-party providers for platform hosting, database management, email delivery, and customer support tools. These providers act as data processors under z111's instructions and are contractually prohibited from using your data for any purpose other than delivering the specific service.
5.5 Business Transfers
In the event that z111 undergoes a merger, acquisition, or sale of business assets, your personal data may be transferred as part of that transaction. We will notify registered users via email in advance of any such transfer and explain how your data will continue to be protected.
6. Cookies and Tracking Technologies
z111.click uses cookies and similar tracking technologies to maintain session state, analyse platform usage, and improve your experience. Here is an overview of the types of cookies we use.
| Cookie Type | Purpose | Duration | Can Opt Out? |
|---|---|---|---|
| Essential / Session | Keep you logged in, maintain your game session, process deposits | Session / 30 days | No — required for the platform to function |
| Functional | Remember your preferences (language, layout, responsible gaming settings) | Up to 12 months | No — affects core functionality |
| Analytics | Aggregate usage data to understand how players use z111 and identify issues | Up to 24 months | Yes — via cookie settings |
| Security | Detect suspicious login attempts and fraud patterns | Session / 90 days | No — required for security |
z111 does not use third-party advertising cookies or allow external advertising networks to track users across other websites via z111.click. You can manage non-essential cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in to z111.
7. How We Protect Your Data
z111 implements multiple layers of security to protect your personal data from unauthorised access, loss, destruction, or disclosure. Our security measures include:
- TLS/SSL encryption — All data transmitted between your browser and z111 is encrypted in transit using TLS 1.2 or higher.
- Encryption at rest — Sensitive personal data stored in our systems is encrypted using AES-256 or equivalent standards.
- Access controls — Personal data access within z111 is restricted to staff who need it for their specific role. Access is logged and audited.
- Two-factor authentication — Available to all account holders on z111 and used internally by all staff with data access.
- Regular security audits — z111 undergoes periodic security assessments to identify and address vulnerabilities.
- Incident response plan — In the event of a data breach affecting your personal data, z111 will notify affected users within 72 hours of becoming aware of the incident, where notification is required.
Your responsibility: z111's security measures protect data on our end. Please ensure your own device is secure, your z111 password is unique and strong, and that you never share your login credentials with anyone. z111 will never ask for your password.
8. How Long We Keep Your Data
z111 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Below are the general retention periods we apply.
- Active account data — Retained for the duration of your account plus a minimum of five years following account closure, for regulatory and audit purposes.
- Financial transaction records — Retained for a minimum of seven years from the transaction date in accordance with financial record-keeping requirements.
- KYC documents — Retained for five years from the date of verification or account closure, whichever is later.
- Support communication logs — Retained for three years from the date of the interaction.
- Gaming activity logs — Retained for five years for responsible gaming monitoring and dispute resolution purposes.
- Website analytics data — Retained in anonymised, aggregated form for up to two years; individual-level data is anonymised after 12 months.
When data reaches the end of its retention period, it is securely deleted or permanently anonymised.
9. Your Privacy Rights
You have a number of rights over the personal data that z111 holds about you. These are genuine rights — not just things written in a policy. Here's what each one means and how to exercise it.
Right of Access
You can request a copy of all personal data z111 holds about you. We will provide this within 30 days. This is sometimes called a Subject Access Request (SAR).
Right to Rectification
If any of your personal data held by z111 is inaccurate or incomplete, you have the right to have it corrected. For most information, you can update this directly in your account settings.
Right to Erasure
You can request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. Note that some data must be retained by law (e.g., financial records) — we will explain exactly what can and cannot be deleted.
Right to Restrict Processing
You can request that z111 limits the processing of your data in certain circumstances — for example, while a correction request is being verified.
Right to Data Portability
You can request your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
Right to Object
You can object to processing of your personal data where z111 is relying on legitimate interests as the legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds.
To exercise any of these rights, please email support@z111.click with the subject line "Privacy Rights Request" and a description of your request. We will respond within 30 days and may need to verify your identity before processing the request.
10. Children's Privacy
z111 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account, delete the associated personal data, and return any funds to the payment method used for the deposit.
If you are a parent or guardian and believe that your child has provided personal information to z111 without your consent, please contact us immediately at support@z111.click. We will investigate and take appropriate action promptly.
We support the use of parental control software on shared devices to prevent minors from accessing z111 or similar platforms.
11. International Data Transfers
z111's primary data storage and processing infrastructure is located in regions that maintain appropriate data protection standards. In some cases, data may be processed or accessed by service providers located outside Pakistan — for example, cloud infrastructure providers or technical support teams.
Where data is transferred internationally, z111 ensures that appropriate safeguards are in place. These include contractual protections through data processing agreements, transfer to providers in jurisdictions with adequate data protection laws, and technical and organisational security measures equivalent to those we apply ourselves.
If you have specific questions about where your data is stored or processed, please contact us at support@z111.click.
12. Third-Party Links
z111.click does not contain links to external third-party websites. All links within the platform navigate to other pages within z111.click only. This Privacy Policy applies solely to z111.click and its direct services.
If z111 ever introduces third-party content or links in the future, this policy will be updated accordingly. We do not embed third-party advertising or social media tracking pixels on z111.click.
13. Changes to This Privacy Policy
z111 may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or platform features. The "Last Updated" date at the top of this page will always indicate when the most recent change was made.
For material changes — particularly those that affect how we use your data or your rights — z111 will notify registered users via email or an on-platform notification at least 14 days before the change takes effect. Your continued use of z111 after the effective date of a policy change constitutes acceptance of the revised policy.
If you disagree with any change to this Privacy Policy, you may close your account before the change takes effect by contacting our support team.
14. Contact Us and Complaints
For any privacy-related questions, requests to exercise your rights, or general data protection enquiries, please contact z111 using the following details:
- Email: support@z111.click (subject: "Privacy Rights Request" or "Data Protection Enquiry")
- Live Chat: Available 24/7 from within your z111 account
- Response time: We aim to respond to all privacy requests within 5 business days and complete them within 30 days
If you are not satisfied with how z111 has handled your personal data or responded to a privacy request, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. We would always prefer to resolve matters directly, so please contact us first and give us the opportunity to address your concern.
For general questions about z111, our policies, or game rules, you can also visit our FAQ, our Terms and Conditions, or our About Us page.